>> Cases
>> Kudos
>> Language Issues
>> My account
>> Other

>> Cases

• What is a case?

ePractice.eu cases are written summaries of real-life eGovernment, eHealth and eInclusion projects or business solutions developed by public administrations, entrepreneurs and corporations. Case studies included in our portal are based on actual experiences, and reading them provides a picture of the challenges and dilemmas faced by the professionals working in the new eGovernment domains. For extended details on this subject, please visit info/cases.

• Why are cases important?

The cases on the portal will become the basis for case learning, whereby we will examine the experience from as many analytic viewpoints as possible and draw conclusions that are useful to practitioners.

• The case I want to submit already exists on the ePractice.eu portal; can I submit it again or edit it?

Yes, you can edit your case (there is no need to submit it again). Please edit your case and keep it up to date. We are very interested in learning about a case from different viewpoints, and may in fact contact you to suggest editing options. We retain the right to revise and shorten your summary and main learning points for quick access. Please make sure that the information you provide on your case reflects the most relevant current status.

• Someone has added tags to my case or post. Why were they added and by whom?

In order to better facilitate access to your case, our editors might add the corresponding tags to your case if they feel it will improve its visibility on the Internet.

• Does ePractice.eu accept cases that have been published on other websites?

Cases already published on other websites are welcome. You must, however, be the case author, or make the content your own. If you are a service provider discussing a public sector project, we will ask you for contact details and will check whether your client is aware of your activities and is comfortable with your entry. We may end up making a case entry whereby both of you are given the opportunity to present and/or comment separately.

• Can I publish several cases?

You will be able to publish all cases you consider interesting for sharing with no limitations on number. The more cases you share with the portal community, the more we all benefit.

• What is the Good Practice label?

The ePractice.eu Good Practice label is given to the highest ranked cases in the portal: to those rated with more than 80 points by the ePractice.eu experts or given more than four stars by the registered members of the community. Cases from external best practice projects with a proven credibility, grade of excellence and scope of research also qualify for the distinction, as well as all the European eGovernment Awards 2007 finalists. Up to 10% of the cases published in ePractice.eu receive the Good Practice label.

• What is the Best Practice label?

Only 1% of the cases published in ePractice.eu receive the Best Practice label. This hand-picked recognition is granted to the 5 final winners of the eGovernment Awards 2007 and to the cases selected to be part of the ePractice.eu workshops.

• What is the Editor's choice?

The Editor's Choice distinguishes good practice cases that are particularly interesting to the community due to the quality and extent of the information provided, the scope of the project, its innovation and relevance for the sector. This label is given by the ePractice.eu Editorial Team on a weekly basis.

>> Kudos

• Are there any incentives for members with more kudos?

Currently, users with more kudos do not receive prizes or incentives from ePractice.eu aside from being highlighted on the portal itself. In the future, prominent portal members will be awarded various perks (free event entrances, editorial rights on the portal, etc.).

• I would like to earn more kudos, how do I do that?

Please refer to the kudos explanation page in order to view which activities on the site render the highest number of kudos.

• I am very active on the ePractice.eu portal but have not been given the kudos I deserve, what am I doing wrong?

Please refer to the kudos explanation page in order to view the number of kudos awarded for each activity on the portal. If you find that your contributions and the activities you have participated in were not correctly rewarded please contact the portal staff.

• How can I see how many kudos I have?

Member's kudos are shown on their personal profile. The easiest way to view your own kudos is to go to your personal profile and 'Preview your profile as others see it'.

• I paticipate on the portal but have not received any kudos!

Kudos are updated on a regular basis (but not on a daily basis). If the kudos are not added to your personal profile within 7 days after your participation please contact the portal staff.

• How many kudos can I gain?

All activities which score kudos are defined in the following tables: kudos

>> Language Issues

• How can I change the portal language?

As of today, the portal language cannot be changed. You can, however, select documents from our resource database in their different languages of origin. You will find the option to select documents according to their language in their sub-menus. At a later stage, we will implement multilingual features.

• Can I submit a case in my own language and not in English?

Your case must be submitted in English so that all community members can enjoy reading your cases. You can, however, attach documentation in its original language.

• I don't receive the newsletter in my own language; what can I do?

For the time being, newsletters will be available in English only.

>> My account

• How can I make my profile public?

In order to make your profile public, please follow these steps:

1. Go to the ePractice profile page (www.epractice.eu/welcome) and log in.
2. At the top of the right column, please click on the option "My Public Profile settings".
3. The form has two parts. The first one (My Public Profile URL) is the public URL you can use to access to your public profile. In the second part of the form (My Public Profile settings), you can configure which parts of your data you want public or private.

After saving your privacy settings, please check that the first part (My Public Profile URL) is also correct before leaving the current page.

It is possible that the following message appears in yellow at the top of the page: "Please make sure it is a valid alphanumeric value".

If so, please provide a valid URL without numbers at the beginning, for example: "name", "surname" or "name123"... etc.

• I have lost my password and cannot login. How do I recover my password?

In case you are experiencing problems while accessing your ePractice account, please follow these steps in order to reset your password:

1. Go to the login screen: www.epractice.eu/welcome.
2. Click the link "Forgotten your Password? Click here."
3. You will receive an email in your inbox.
4. Follow the instructions of the email to activate your new password before trying to log in.

Please remember that you can customise your password from your profile page.

If problems persist, please do not hesitate to contact the ePractice.eu Helpdesk on http://www.epractice.eu/contact

• How can I receive the Newsletter in a different email address?

To receive the newsletter in a new email address it is necessary to edit this new address in your personal data in your ePractice account. The email address stated in your profile is the one where the newsletter is sent. Please follow these steps:

1. Go to the login screen: www.epractice.eu/welcome and access with your username and password.
2. If you are not redirected to your profile page, please click the "My profile" button at the top right corner of the page, in the header.
3. To change your email address, please click the "Edit" option at the same line of "My Personal Data" (next to "Change Password" option).
4. Edit your email address and "Save" the changes.

Then, the newsletter will be sent to the new email address.

• How can I remove my profile?

If you would like to remove your accounts please login with the account which you want to delete, then go to delete and confirm your decision.

>> Other

• I would like to participate in one of the ePractice.eu workshops, what do I have to do?

Please enter the Workshops area, where you will find information and links to the registration forms.

• How can I advertise my workshop on ePractice.eu?

You can send your suggestion of the event you are organising to the ePractice.eu Team through this link.

The Communication Team will contact you in the frame of the 'Assisetd Event' functionality to help with the promotional aspects of your event free of charge. Through this functionality, and in addition to other features, your conference/event will have a dedicated webpage for online registration of your participants, as long as your event satisfies certain criteria.

• I selected various filters to search but did not get any results. Why?

A search term must be introduced in order to produce results. Selecting only filters without introducing a word in the search field will not bring up any results. If you want to simply filter through a certain type of content, pelase go to that section on the portal and use the filters provided on the page.

• I want to send you information about an event or resource. What do I do?

To send an event, please click here. To send other informationor if you have a question that is not answered by the current FAQ, please contact us.

While Commission departments do their utmost to avoid any errors or omissions, the answers given below are for general guidance, and are not to be considered as legally binding. Please also read the general disclaimer of the European Commission, as well as the copyright notice, which tells you the use that can be made of this material.