This article is the result of more than three years of work and discussion on the issue of eGovernment benchmarking and measurement between the two authors. Codagnone as Project Manager and Undheim as EC Project Officer engaged in an intensive exchange that made the eGovernment Economics Project (eGEP) a ground breaking successful study defining the next phase of benchmarking and measurement of eGovernment at the EU level and in many Member States. Undheim and Codagnone also collaboratively defined the new concept of cross-agency benchlearning, a model for eGovernment impact measurement which today is being implemented through the EC financed Benchlearning Project. That project will take eGEP's findings further, building measurement capacity in European public agencies and enabling sharing of best practices in this field.
In this review essay we have summarised the main insights, identified gaps and open issues that have emerged during the past three years of work. Our review is extensive pathbreaking for considering both policy and scholarly angles jointly.
The introduction explains why measurement and benchmarking are important and briefly reviews the catalytic role played by the EC. Section 2 provides a state of the art review and identifies different paradigms. Section 3 presents a general conceptual framework for eGovernment benchmarking and measurement. The concluding section addresses key open issues and gaps that need to be addressed in the future, including better data, review of EU's list of 20 basic services and analysing outcomes.