Information and Communication Technologies (ICT) have not stopped creating new ways of bringing together citizens and Public Administration. New information and communication channels are being opened with that objective , revolutionising the possible interactions between the public administrations and civil society. Innovative tools and methodologies now allow the creation of a more open and transparent Public Administration, easily accessible to citizens and businesses. The spatio-temporal contraction brought by ICT allows this, thereby removing the old paradigms of a not very acessibleto civil society Public Administration.
These days, the Administration should not only be open, but also proactive in these areas, providing mechanisms that allow citizens to easily access public services.
This project was born with the aim of encouraging transparency, cost efficiency and greater civil society participation in the management of the "public good".
When submitted to the "My Street" portal, by Photo or text only, all reports are forwarded to the selected municipality. It is possible to mark the occurrences directly on the map, through a new application that uses Google Maps technology, namely georeferencing.
With 9 500 reported incidents, the platform also allows to see the evolution of treatment of the case. The citizen is informed via email as soon as the situation is resolved.
Since 27 May 2010, it also became mandatory to fill in the "Civil Parish" in addition to the field "City" and "District" which already exists, which allows to specify with greater detail the location of the events, as well as the participation since the beginning of the relevant civil parish.
This initiative, included in the Municipal Simplex Programme 2009/2010, has relied on the active participation of local authorities, and it is expected that more and more municipalities join the initiative, giving citizens a more active role in improving the local problems and helping Municipalities take care of its streets.