The 'I Lost My Wallet Desk' is a single desk, created in 2007 at the Citizen Shops of Lisboa-Laranjeiras and Odivelas, to provide services to the Citizen considering his necessities (in this case, a specific event - the necessity to change/reissue/request a number of different documents), promoting the cooperation of different organisms.
With this desk, it was possible to minimise the number of contacts between the citizen and the Public Administration, allowing for the delivery of seven services in the same desk, as well as simplifying the process since the citizen has to fill only six forms instead of eleven (considering seven different services).
The 'I Lost My Wallet Desk' was conceived for nationals that have lost or had their document stolen in anyway, as well as those in need to change data in two or more documents at the same time.
The control and follow-up of the desk are shared between the Agency for the Public Services Reform (AMA) and the Institute of Registries and Notaries (IRN). Both IRN and AMA contribute the human resources needed to deliver the service, as well as in the administrative support of the desk.
In the Citizen Shop at Lisboa-Laranjeiras, the service 'I Lost My Wallet Desk' is subject to previous scheduling (by email, telephone or in-person), while in the Citizen Shop at Odivelas, it works through the normal process of queuing tickets.