Implementation and Management Approach
The initiative began in February 2005. The Department of Information Technology Services (DITS) in co-operation with the IBM maintenance team, as IBM is the vendor of the Road Transport Department system, undertook the analysis, design and implementation of this eService. As the Cyprus government has currently no acquirer mechanisms for handling online credit card payments, JCC Payment Systems Ltd, a third party supplier provided the gateway for processing online payment transactions. The analysis ensured ease of use and expandability as this service is targeted to a big segment of Cyprus population, the registered vehicle owners. The implementation and testing phase of the process was completed at the end of the summer 2005. A pilot version of the application was placed on the intranet and tested thoroughly. It was stress tested and benchmarked to the maximum limit of web site hits to ensure a stable and efficient delivery of the service.
The departmentâ€™s web site was updated to include an easy to use process that people can use to pay the road tax fee. The process requires the citizen to input the identification number along with the vehicleâ€™s insurance policy number and then an option is given for renewal for 6 or 12 moths. The citizen selects an option and after the payment is made through JCCâ€™s payments gateway service via credit card, the citizen is able to print the road tax payment receipt. The communication between the departmentâ€™s website and JCC for processing the credit card transactions is done through web services handling XML messages. The departmentâ€™s website is handling the citizenâ€™s requests through its web server which has a secure network connection with the departmentâ€™s database. The security level of the system is handled using an SSL protocol and the integrity of the system is ensured by a special barcode, which is generated and printed on the receipt, unique to each vehicle renewed.